Privacy Policy

1. Introduction

Zevara London operates this store and website, including all related content, features, tools, products, and services (collectively, the “Services”), in order to provide you with a tailored shopping experience. The Services are supported by Shopify.

This Privacy Policy explains how we collect, use, and disclose your personal data when you visit, use, make a purchase from, or otherwise interact with the Services, or when you communicate with us.

In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal data.

By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.

2. Personal Data We Collect

When we use the term “personal data,” we mean information that identifies you or can reasonably be linked to you. Personal data does not include information that has been anonymized so that it can no longer be associated with you.

Depending on your interaction with the Services, your place of residence, and applicable law, we may collect or process the following categories of personal data:

Contact Information: name, billing address, shipping address, telephone number, and email address
Financial Information: credit card, debit card, or bank account details, payment method, payment confirmations, and transaction history
Account Information: username, password, preferences, settings, and security information
Transaction Information: products viewed, added to cart or wishlist, purchased, returned, exchanged, or deleted
Communications: information you provide when contacting us, including customer support inquiries
Device Information: IP address, browser type, network information, and device identifiers
Usage Information: information about how and when you interact with the Services

3. Sources of Personal Data

We collect personal data from the following sources:

Directly from you, when you create an account, place an order, use the Services, or contact us
Automatically, through cookies and similar technologies when you access or use our website
From service providers, who collect or process personal data on our behalf
From partners or other third parties, where permitted by law

4. How We Use Personal Data

We use personal data for the following purposes:

To provide, personalize, and improve the Services, including processing payments, fulfilling orders, managing accounts, shipping products, handling returns and exchanges, and remembering preferences
For marketing and advertising, such as sending promotional communications via email or SMS and displaying personalized advertisements
For security and fraud prevention, including protecting accounts, detecting suspicious activity, and ensuring a safe shopping experience
To communicate with you, including customer support and business communications
For legal and compliance purposes, including complying with applicable laws and responding to legal requests

5. Disclosure of Personal Data

We may disclose your personal data to:

Shopify, vendors, and service providers, such as payment processors, IT service providers, data analytics services, customer support providers, and shipping partners
Marketing and business partners, to provide promotional content and personalized advertising
Third parties at your request or with your consent, such as social media integrations or shipping partners
Affiliates or companies within our corporate group
Authorities or third parties, where required by law or in connection with a business transaction such as a merger, acquisition, or bankruptcy

6. Relationship with Shopify

The Services are supported by Shopify, which collects and processes personal data related to your access to and use of the Services in order to provide and improve them. Your data may be transferred to and processed in countries other than your own.

In certain circumstances, Shopify acts as an independent data controller and is responsible for responding to your data protection rights requests. For more information, please refer to the Shopify Consumer Privacy Policy.

7. Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. If you access these websites, you may be subject to their privacy and security policies. We are not responsible for the privacy practices or content of third-party websites.

8. Children’s Data

The Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal data from children.

9. Data Security and Retention

We implement reasonable security measures to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

10. Your Rights and Choices

Depending on your location, you may have rights including access, correction, deletion, data portability, restriction of processing, and withdrawal of consent.

You may exercise your rights through the Services or by contacting us at info@zevara-london.com.

11. Complaints

If you have concerns about how we process your personal data, you may contact us directly or lodge a complaint with your local data protection authority.

12. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence. Where required, we use lawful data transfer mechanisms, such as the EU Standard Contractual Clauses.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date, and notice will be provided where required by law.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: info@zevara-london.com

Email: info@zevara-london.com
Company: Zevara London